Frequently Asked Questions
Which quality standards does Infol Education follow?
Our courses follow the Erasmus+ Key Action 1 quality standards, which cover information and transparency, content and pedagogy, the European dimension, services and facilities, and follow-up.
What information do we receive before registering?
Course content, learning outcomes, trainer profiles, target audience, practical arrangements and all costs are presented before registration, together with clear terms and conditions, including the cancellation policy.
Are the courses accessible to participants with special needs?
Yes. Course venues are chosen to be accessible and to comply with health and safety standards, and we are committed to equal access for participants with special educational needs.
How can participants give feedback or make a complaint?
A feedback system collects every participant's evaluation, and complaints are addressed effectively and fairly.
What happens after the course?
We provide guidance on further learning, support participants in transferring what they learned to their school, and issue a certificate detailing the learning outcomes. We encourage the use of Europass.