This intensive training course is designed to equip teachers and educators with essential skills and practical tools for effective conflict resolution. By the end of the course, participants will be able to recognize the roots of conflict, employ effective communication strategies, and implement conflict resolution techniques that promote a positive and productive learning environment.
Description
The course will combine theoretical understanding with practical exercises, role-playing, and real-life scenario analyses to ensure participants gain both knowledge and hands-on experience.
Day 1: Introduction to Conflict Resolution
Welcome and Course Overview. Understanding Conflict: Definition, types, causes, and effects. Conflict Resolution Theories and Models: Key theories and application in educational contexts.
Day 2: Communication Skills for Conflict Resolution
Effective Communication Techniques: Active listening, empathy, assertiveness, and non-verbal communication. Role-Playing and Simulations: Practical exercises and common conflict scenarios. Reflective Practice and Group Discussion: Challenges and learnings.
Day 3: Mediation and Negotiation Skills
Introduction to Mediation: Principles, stages, and the mediator’s role. Negotiation Strategies: Techniques for effective negotiation and win-win approaches. Case Studies and Practical Application: Real-life case analyses and group exercises.
Day 4: Conflict Resolution in Diverse Educational Settings
Cultural Sensitivity and Inclusivity: Understanding cultural differences and fostering inclusivity. Dealing with Bullying and Harassment: Identification, intervention, and support strategies. Workshop: Developing Conflict Resolution Policies: Collaborative policy development and presentations.
Day 5: Implementing Conflict Resolution Strategies
Creating a Conflict-Positive School Environment: Building a culture of peace and ongoing education strategies. Action Planning: Individual and group action planning for implementation. Course Evaluation and Certification: Feedback session and awarding of certificates.
Learning Objectives
- Identify and analyze various types of conflict common in educational settings.
- Employ active listening and empathic communication techniques to understand different perspectives in a conflict situation.
- Utilize assertive communication strategies to express their needs and concerns constructively and respectfully.
- Apply de-escalation techniques to manage heated situations and prevent further escalation.
- Facilitate collaborative problem-solving approaches to negotiate win-win solutions.
- Develop strategies to build positive relationships with students, parents, and colleagues as a foundation for conflict prevention.
- Create a personalized conflict resolution toolkit containing practical strategies and resources tailored to their specific needs.
Methodology & Assessment
This interactive course utilizes a blended learning approach, combining theoretical frameworks with practical exercises. Participants will engage in:
Interactive lectures and presentations. Group discussions and brainstorming sessions. Role-playing simulations and case studies. Peer feedback and collaborative learning activities.
Assessment:
Active participation in class discussions and exercises (ongoing). Group presentation of a chosen conflict resolution technique (Day 4). Development of a personalized conflict resolution toolkit (Day 5).
Materials, Digital Tools & Other Learning Resources
Infol Education’s Erasmus+ courses combine theoretical and practical learning. Participants get course-specific materials like handouts and presentations for foundational knowledge. The training focuses on hands-on application through workshops and group projects, and also includes company and school’s visits, expert meetings, and case studies to provide real-world experience.
Certification Details
Certificate of attendance
Europass mobility certificate
Upcoming sessions
| Dates | Location | |
|---|---|---|
| 14–18 September 2026 | Rome, Italy | Enroll |
| 28 September – 2 October 2026 | Rome, Italy | Enroll |
| 12–16 October 2026 | Rome, Italy | Enroll |
| 26–30 October 2026 | Rome, Italy | Enroll |
| 9–13 November 2026 | Rome, Italy | Enroll |
| 23–27 November 2026 | Rome, Italy | Enroll |
| 14–18 December 2026 | Rome, Italy | Enroll |
| 11–15 January 2027 | Rome, Italy | Enroll |
| 25–29 January 2027 | Rome, Italy | Enroll |
| 8–12 February 2027 | Rome, Italy | Enroll |
| 22–26 February 2027 | Rome, Italy | Enroll |
| 8–12 March 2027 | Rome, Italy | Enroll |
| 22–26 March 2027 | Rome, Italy | Enroll |
| 12–16 April 2027 | Rome, Italy | Enroll |
| 26–30 April 2027 | Rome, Italy | Enroll |
| 10–14 May 2027 | Rome, Italy | Enroll |
| 24–28 May 2027 | Rome, Italy | Enroll |
| 14–18 June 2027 | Rome, Italy | Enroll |
| 28 June – 2 July 2027 | Rome, Italy | Enroll |
| 12–16 July 2027 | Rome, Italy | Enroll |
| 26–30 July 2027 | Rome, Italy | Enroll |
| 2–6 August 2027 | Rome, Italy | Enroll |
| 13–17 September 2027 | Rome, Italy | Enroll |
| 27 September – 1 October 2027 | Rome, Italy | Enroll |
| 11–15 October 2027 | Rome, Italy | Enroll |
| 25–29 October 2027 | Rome, Italy | Enroll |
| 8–12 November 2027 | Rome, Italy | Enroll |
| 22–26 November 2027 | Rome, Italy | Enroll |
| 13–17 December 2027 | Rome, Italy | Enroll |
Pricing, Packages and Other Information
Price: EUR 400-800
Course package content:
We can assist you:
Accommodation: We can help you find suitable and comfortable accommodation options near the training venue, whether you prefer hotels, guesthouses, or apartments.
Cultural Tours: Immerse yourself in the local culture with our curated tours and excursions. Explore historical sites, museums, and hidden gems, and gain a deeper understanding of your surroundings.
Transportation: We can arrange convenient and reliable transportation options for your arrival and departure.
Cancellation & Changes
Participant-Initiated Changes and Cancellations:
Changes: We are happy to accommodate changes to your registration, such as transferring to a different course date or modifying your accommodation choices, whenever possible. Please contact us as soon as possible with your request and we will do our best to assist you.
Additional Information
- Language: English
- Target audience ISCED: Primary education (ISCED 1), Lower secondary education (ISCED 2), Upper secondary education (ISCED 3)
- Target audience type: Teacher, Teacher Educator
- Learning time: 20-25 hours
